Online Support

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Welcome to Technical Support. Ricon Consulting Inc. prides itself on providing excellent support to all of its web hosting customers. Remember, if you cannot find the answers to your questions here, you can always send an email to support@riconconsulting.ca and expect a prompt reply.


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If you need some help getting started with your website, configuring your email client or you have some questions about the services and tools we provide, click on General Help.

FTP Setup If you have an already existing website that you would like to use, please follow these instructions to upload your website to our servers. You can upload your files using our File Manager under the Website Management tools of your Hosting Control Panel. Or you can upload your files using your own FTP client. To configure your FTP client, please use the following information. Be sure to change 'yourdomainname.com' to your actual domain name. Host Name / Address: ftp.yourdomainname.com User Name: yourdomainname.com Password: your hosting control panel password Once connected, you will see the following directories: cgi-bin logs private public Any files (other than CGI scripts) that are to be viewed by the public should be placed in the "public" directory (or a subdirectory of "public"). CGI scripts must be placed in the "cgi-bin" directory.

For help using our website management tool (your hosting control panel), WebsiteOS, click on WebsiteOS Help.

Our WebsiteOS video will give you an overview of all the features available within WebsiteOS. Please note some of the features presented may not be included in your specific hosting plan.

WebMail Access You can access your email from an internet connection anywhere in the world by typing webmail.yourdomainname.com in the address bar of the web browser. Do NOT include www in front of this address. You then enter your email address and the password to view and reply to emails. Be sure to change 'yourdomainname.com' to your actual domain name.

If you need help using our web based email, WebMail, click on WebMail Help.

If you need help using our new web based email, WebMail 5.0, click on WebMail 5.0 Help.

If you need help setting up your mail accounts, click on EasyMail Help to view our step by step documentation.

Email Access You can set it up for your computer to pick up your email. These are the details for doing this: User name = emailaccountname@yourdomainname.com Password = whatever the password is you created for the email account POP Server = mail.yourdomainname.com SMTP Server = mail.yourdomainname.com (be sure to check the server requires authentication checkbox) Be sure to change 'yourdomainname.com' to your actual domain name and to change 'emailaccountname' to the actual email account name you created.

If you are unsure of how to set up Outlook Express to collect mail you can get instructions by clicking on the link on the right and follow the instructions for Set Up an Outlook Express E-Mail Account.

If you are unsure of how to set up Outlook to collect mail you can get instructions by clicking on the link on the right and watch the demo.

If you need help with Easy Website Wizard, click here to watch our video to see how it works.

For Customers who purchased services after May 2010 Click Here to access your account and obtain support For all other Customers see below

Online Support

Help is just one click away...

For Customers who purchased services after May 2010 Click Here to access your account and obtain support
For all other Customers see below